Cloud Telephony


CommTech – Cloud Telephony

Cloud telephony is a type of unified Communications as a service where telephony system is hosted in Cloud and connected to various systems like CRM, Instant Messaging, ERP, Mobile App and Video Conferencing. This enables seamless communication and monitoring of the system.
Our Cloud Telephony system is based on Asterix framework and we provide the following capabilities to Retail and Banking customers

  • Retail Customer Facing numbers with Virtual number (DID)
  • Relationship Management for Banks (Fixed Relationship Manager number)
  • Voice recording and transcriptions
  • Sticky Agent
  • Call Barging and Whispering
  • Call Queue solutions
  • IVR solutions
  • WhatsApp API integration
  • CRM Integration